DELIVERY INFORMATION

For Subscriptions, delivery is $10.00 with a minimum spend of $55.

For orders placed week to week off the main website, delivery is $10 with a minimum spend of $80.

You can order additional items off the main website to add to your subscription order (no extra charge). Simply create a “pick up” order and in the comments say “please add this to my subscription order”.

Our current delivery schedule:

Monday and Friday (12pm – 2pm) to:

Broadmeadow, Carrington, Georgetown, Hamilton, Islington, Maryville, Mayfield, Newcastle, Sandgate, Tighes Hill, Warabrook, Waratah, Wickham.

(Monday public holidays will be delivered on the following Tuesday).

Friday (10am – 2pm) to:

Adamstown, Adamstown Heights, Bar Beach, Birmingham Gardens, Callaghan, Cardiff, Cardiff Heights, Charlestown, Cooks Hill, Dudley, Elermore Vale, Garden Suburb, Gateshead, Glendale, Highfields, Hillsborough, Jesmond, Kahibah, Kotara, Lambton, Macquarie Hills, Merewether, Merewether Heights, Mount Hutton, New Lambton, New Lambton Heights, North Lambton, Rankin Park, Redhead, Shortland, The Hill, The Junction, Wallsend.

(Friday public holidays will be delivered on the Thursday prior).

If we don’t currently deliver to your area, please get in touch and we’ll see what we can do. As our business grows, we plan to expand our delivery schedule.

Order cut off is 1pm the day before delivery or collection.

Failed delivery:

If we are unable to deliver your order due to no one being home and no instructions, we will make contact with you to make alternative arrangements. We reserve the right to charge a second delivery fee in this case and depending on the time delay, charges for any perishable products that need to be replaced due to the delay.

Special requests:

If you have any specific requirements or instructions please include these in the order comments/notes during checkout.

Refund & Exchange Policy

What if I’m not happy with the quality of my produce?

We hope this is a rare or never occurrence for you! We take pride in the quality of our produce and have had overwhelmingly positive feedback about it. If you’re unhappy for any reason, please contact us on the same day of purchase so we can arrange an exchange or refund for you.

We appreciate your understanding as there are a couple of reasons some rogue fruit and veggies might sneak into your box.

Our team personally places each item into your box. We pack large quantities of produce each pack run, so occasionally some items with spots or bruises do sneak through.

Sometimes our suppliers give us produce that isn’t the greatest. If this is the case, we follow up with them to make sure it’s as fresh as can be for the next time.

We do usually select the cheaper lines of produce. This may mean it’s the produce that isn’t the perfect, uniform shape we’ve become accustomed to seeing in the supermarkets. We might get curly capsicums, tiny avocados, fruit with marks, hail spots or bursting due to a heavy downpour of rain. Our experience over the past 6 years is that this produce is just as fresh and tasty as their perfect looking counterparts.

We think the regular, cheaper lines are just fine for our family and yours. Better for our budgets too. We will ensure the produce is as fresh as possible and we don’t put anything in the box that we’re not happy to put in our own fridge at home.

If, however, you get your box home and you’re unhappy for any reason, be it bruised apples or perished produce, we will be happy to work out an exchange or refund for you. Please ensure to contact us as soon as possible after you receive your box.

If you have simply changed your mind or forgotten to collect your order, we are unfortunately unable to refund or exchange perishable products.