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FAQ

FAQ’s

We offer the most family friendly, budget friendly, flexible fruit and veg boxes we’ve ever come across. Built by a mum who wanted to feed her family the fruit and veg they wanted to eat!

We love getting our set box every single week. Even though we do the big plan for everyone’s boxes, we love not having to make decisions about which produce and how much to select while at the supermarket.

It helps with family budgeting, as we know exactly how much we will spend on fruit and veggies, and what it’s going to give us. We know our fruit and veggie box will keep us going for a week or two and we use everything up just in time for the next incoming box.

At An Apple A Day, we are all about minimal waste. We use baking paper to cover cut produce and paper bags wherever possible. You won’t find any excess plastic packaging here!

You bypass the big supermarket giants and get to support a small family business who have had the courage to set up in the midst of COVID-19 lockdown.

No, but you have options!

Our boxes are set boxes in a variety of sizes (Tiny, Small, Large) with Just Fruit and Just Veggie options available. We buy and pack in bulk so we can pass the savings on to you.

We offer all produce in the store as extras on the side, including fruit, veggies, herbs, aromats, pantry items and fridge and freezer items.

We sometimes offer a choice item in the box for veggies that may be less widely popular (eg eggplant, celery, bok choy, Chinese broccoli, beetroot, pumpkin, fennel).

We also have a SWAPS BOX. If there’s something in the box you don’t like, just swap it for something else when you pick up. We want you to love absolutely everything in your box! If you select delivery, just let us know on check out if there’s anything you don’t want and we can swap it for you.

We occasionally sneak something into your box that you might not normally buy, such as beetroot, fennel or pomegranate. Families tell us they love experimenting with new veggies and discovering that they like them!

We have a carpark with 14 spaces at the back of the shop with ramp access into the shop. The entry to the carpark is off Bryant St.

When you arrive, just come inside, let us know your name and your order should be ready to go. If you have small children in the car, give us a call or pop your head in the door, and we can help bring your order out to the car for you.

Here’s a Google Maps pin drop to help you find your way: https://goo.gl/maps/xzE3y36YN92re8aJ7

We are open from 8am – 5.30pm, Monday – Friday and 8am – 2pm on Saturdays. As we build capacity within the team, we hope to expand these opening hours to make it easier for full time workers to access our shop.

We carefully select fresh, seasonal produce each week. We include weekly staples and have other produce on a 2-4 week rotation. We have over 50 varieties of fruit and veggies in our rotation so you can be sure there will be variety week to week and between seasons!

In each box there will be between 8-12 veggies and 6-8 fruits, with more variety in the larger sized boxes.

Check our Facebook / Instagram page @anappleadaynewy each week or subscribe to our “What’s in the box this week?” email to find out what we’re planning for the week.

Yep we sure do. There is a minimum $60 purchase and a delivery fee of $10.

Delivery available Monday – Friday to the following suburbs:

Broadmeadow, Carrington, Georgetown, Hamilton North, Islington, Maryville, Mayfield, Sandgate, Tighes Hill, Warabrook, Waratah, Wickham.

Delivery available Tuesday afternoon to:

Fern Bay and Stockton

Delivery available Friday to our extended delivery zone:

Adamstown, Adamstown Heights, Bar Beach, Birmingham Gardens, Callaghan, Cardiff, Cardiff Heights, Charlestown, Cooks Hill, Dudley, Elermore Vale, Garden Suburb, Gateshead, Glendale, Hamilton, Hamilton East, Hamilton South, Highfields, Hillsborough, Jesmond, Kahibah, Kotara, Lambton, Macquarie Hills, Merewether, Merewether Heights, Mount Hutton, New Lambton, New Lambton Heights, Newcastle, North Lambton, Rankin Park, Shortland, The Hill, The Junction, Wallsend

That’s what everyone keeps telling us! We get so many compliments on the flavour and freshness of the produce in our boxes. We source our produce from the Newcastle Markets and Sydney Markets and ensure it is as fresh as can be.

OUR FRESH FOOD GUARANTEE

We absolutely want to make sure you are 100% happy with the quality of your produce. We take pride in the quality of our produce and have had overwhelmingly positive feedback about it.

If you’re unhappy for any reason, please contact us on the same day of purchase so we can arrange an exchange or refund for you. It is never our intention to send you home with sad, bruised or limp produce. We will be doing our absolute best to ensure we have the freshest of fresh produce available for you. As you can imagine, this is a fine juggling act, to make sure we have enough stock without wasting anything through the ups and downs of the week.

We appreciate your understanding as we are working with perishable products and there are a couple of reasons some rogue fruit and veggies might sneak into your box.

Our team personally places each item into your box. We pack up to 1000kg of produce each pack run, so occasionally some items with spots or bruises escape our watchful eye and do sneak through.

We do usually select the cheaper lines of produce. This may mean it’s the produce that isn’t the perfect, uniform shape we’ve become accustomed to seeing in the supermarkets. We might get curly capsicums, tiny avocados, fruit with marks, hail spots or bursting due to a heavy downpour of rain. Our experience over the past 5 years is that this produce is just as fresh and tasty as their perfect looking counterparts. We don’t put anything in the box that we’re not happy to put in our own fridge at home.

Premium lines of produce are usually double the price and we think the regular, cheaper lines are just fine for our family and yours. Better for our budgets too.

If, however, you get your produce home and you’re unhappy for any reason, be it bruised apples or perished produce, we will be happy to work out an exchange or refund for you. Please ensure to contact us as soon as possible after you receive your box.